Customer Testimonial

“I would like to pass on thanks on behalf of the company for all the assistance you have given us over the past 3 or 4 years in relation to our domain name management. I have always found you to be very knowledgeable with fast response times to queries.
I would certainly have no hesitation in recommending you to any other company.

Amanda Smith Executive Legal Assistant, Raymarine plc

FAQ Quick Answers

When will I receive a renewal reminder?

You will receive a renewal reminder 60 days before the internal expiry date. If you have not reacted to the renewal reminder then another one will be send 30 days later and again 7 days before the deadline. If no renewal has been made within this period, then the domain will be set to expire. Our internal expiry date is set 30 days before the WHOIS expiry date in order to make sure that domains are correctly renewed or expired. It will still be possible to renew the domain after the internal expiry date and before the WHOIS date, however there could be an additional cost involved. We will contact you directly if we have not heard from you and the renewal deadline is passed. We know that many times it is simply because the contact email is not active anymore.

Upon renewal the new period will commence when the old period ends, so there is no reason to wait with the renewal until the last moment.

FAQ for domains

About European Domain Centre

General About Domains

Whois Information

Domain registration and order process

Domain Renewal

Domain Transfer

DNS Update

Owner Change

Pricing

Payment Methods

Client Support

Client Login

DNS Administration

Cybersquatting



Why should I choose European Domain Centre ?

Our mission is to make sure that you can manage all your domains in one place and ensure the most convenient registration process. We do not recommend that you use different domain registrars or your hosting supplier to manage domain names. It will create confusion internally in your organisation. If you already have domains with other registrars you can always transfer them to us for free.

European Domain Centre offers ALL +300 top level domains, and we provide the local presence in countries where this is required to register your domains. We have helped companies worldwide since 2003 such as AirBnB, Campari, Lycamobile and many other businesses.

At European Domain Centre you can easily register and manage all your domains. We ensure that you can focus on your business safely in the knowledge that your domain portfolio is in safe hands.

This is what we offer :

- All top level domains - currently +300. You can check availability for all with one click.
- All documentation handled. You only have to sign if there is paperwork involved. In many countries a document in the local language has to be filled out, but don´t worry, we have done it before.
- Local presence agreements are provided in more than 40 countries, where a local address or even a local company registration is required. There is no extra charge for this.

We provide an enterprise solution from DNS.com, which guarantees a 99,999% uptime and is reckoned as an industry standard solution.

Back to the top


What is the focus of your service

Our focus is to make worldwide domain registration and management a convenient and safe experience for you and stay ahead of the game when it comes to new top level domains to secure your brand name in time. We provide a simple 4 step order process to register domains, and the safest renewal system to ensure continuity of your domains

We believe in easy access to us. You can communicate directly via live chat on our web site, call us directly or send an email. Opening hours are 9-17 CET. We answer emails inside 2 hours during work hours.

Back to the top


Where can I read more about European Domain Centre

You can read more about us at Management

Back to the top


How do you register

You register your account when you order your first domain name. Follow our easy 4 step process already today.

Back to the top


What are top level domains

There are two different kinds of top-level domains: country code and generic. Country code domains indicate a country origin (.fr (France), .jp (Japan) etc.). Generic domains are non-country specific : .com (commercial), .net (network), .org (organizations) etc.

Wikipedia

Back to the top


How many Top Level domains exist?

There are currently more than 300 country code top level domains (http://www.iana.org/root-whois/index.html)

Back to the top


What is the minimum/maximum characters for a domain?

The length of a domain name varies depending on the rules set out by the local hostmaster. It is usually 3 letters, but for some top level domains it can be 2.

Back to the top


What is IDN?

stands for Internationalized Domain Name, which are domains displayed in native characters others than a-z and 0-9. Please check IDN table for a full list.

Wikipedia

Back to the top


Can a domain name include any character?

In general you can use any combination of the letters A through Z, the numbers 0 trough 9 and hyphens (-). Lots happening in th area at the moment. See Wikipedia for the current list.

Back to the top


How can I find Who is for .eu domains?

To check the who is for .eu domains you should go to the database of Eurid.

Back to the top


How can I find domain owner details?

To find domain owner details you need to check in the public WHOIS database. Most domains can be found at whois.com, but if not supported then you need to check at the Root zone database at IANA.

Back to the top


Where can I see the WHOIS registrant information?

Use www.whois.com to check registrant data

Back to the top


What is Whois information

Whois provides information about the registrant of a particular domain name.

Back to the top


How long does it take to register a domain?

It depends which top level domain. .com takes 1 day, .tn takes 25 working days, and most other top level domains will take from 1-5 days. Please check the Domain info box next to the domain when you make a search using our domain search tool, where registration time will be shown.

Back to the top


How does the order process work?

When the order has been made, we will verify it. When confirmed you will receive a confirmation with the invoice enclosed, and the amount will be charged to your credit card. If documentation is required then we will inform you. When the order has been completed you will receive a confirmation. If you pay by wire transfer then an invoice will be send and registration initiated upon confirmation of payment. We will handle the documentation such as filling out local language documents from the local hostmaster. In some cases we will need a business registration certificate from you.

Back to the top


Why do some top level domains require documentation?

Some top level domains require documentation to prove that it can be registered by the applicant. This measure is a way for the local hostmasters to control that a registrant has prior rights to a domain. You can check the info box next to the domain when making a search. It will explain if there are any requirements.

Back to the top


For which countries do you provide a required local address?

Some top level domains require a local presence. We are continuosly adding local presence agreements where this is required, so you can register as well. Please go here to see the local presence list.

Back to the top


When will you charge me for a registration?

You will be charged when we have verified the order. In the case that a domain cannot be registered we will refund you the amount (- bank charges), or you can choose to register another domain instead. Please make sure to check domain requirements before submitting an order to ensure that you are allowed to register the domain.

Back to the top


Who has to pay VAT?

There is a 25% VAT added for clients from Denmark and private registrants within the EU. All other entities are exempt from tax.

Back to the top


For how many years can I register a domain?

You can register or renew a domain from 1 to 5 years. Some hostmasters only register domains for 1 or 2 years, but then our renewal service will automatically renew your domains annually, so you don´t have to worry about that.

Back to the top


How can I check that my order has gone through?

You should have received a confirmation by e-mail with an order number. If you have not received such a mail, then your request has not gone through. Please try to register again or contact us.

Back to the top


Can I cancel an order?

If the domain has not yet been registered, then you can cancel the order. If the domain is already registered or the registration process cannot be cancelled then it is too late.

Back to the top


How will I receive the invoice?

You will receive the invoice by email when we send a confirmation that your registrations and renewals are completed.

Back to the top


When will I receive a renewal reminder?

You will receive a renewal reminder 60 days before the internal expiry date. If you have not reacted to the renewal reminder then another one will be send 30 days later and again 7 days before the deadline. If no renewal has been made within this period, then the domain will be set to expire. Our internal expiry date is set 30 days before the WHOIS expiry date in order to make sure that domains are correctly renewed or expired. It will still be possible to renew the domain after the internal expiry date and before the WHOIS date, however there could be an additional cost involved. We will contact you directly if we have not heard from you and the renewal deadline is passed. We know that many times it is simply because the contact email is not active anymore.

Upon renewal the new period will commence when the old period ends, so there is no reason to wait with the renewal until the last moment.

Back to the top


For how many years can I renew a domain?

You can renew a domain from 1 to 5 years. Some hostmasters only renew domains for 1 or 2 years, but our renewal system will automatically renew your domains annually for the selected period.

Back to the top


Why do I have to renew the domain 30 days before the actual expiry date?

It is better to be safe than sorry! We are obliged by certain hostmasters to verify and pay for renewals up to 30 days before the actual expiry date. Therefore, we need an initial period to make sure that domains are renewed or expired correctly.

Upon renewal the new period will commence when the old period ends, so there is no reason to wait with the renewal until the last moment.

Back to the top


I forgot to renew my domain in time, can you still recover it?

In general it should be possible to recover and renew a domain before the actual WHOIS expiry date. However, depending on the local hostmaster it is possible that a restore fee may be charged. As our system is automatic it is possible that some domain names to be expired are auto-renewed anyway. We are then forwarding the domain name to our website like the example of educazioneefficace.it as we have paid the registry for a new period.Please contact us in that case to recover it.

Back to the top


What is a domain transfer?

A domain transfer is the term coined when you change domain registrar. You may wish to make a domain transfer to manage all domain names with one provider, or your hosting provider requires that the domain name is transferred to them to provide your hosting.

Back to the top


What is an epp code?

An epp code, also called authorization code, is a code used when you need to transfer your domain name from one registrar to another. The epp code is obtained at your existingdomain registrar, and has to be submitted to the new domain registrar.

Back to the top


How can I get an epp code?

You need to request the epp code from your current registrar. They will then email it to the registrant email address.

Back to the top


Can a registrar charge, when I wish to transfer a domain name away?

The losing registrar does not have any costs, when you decide to transfer away a domain name, so any charge is non ethical and should be refused by you.

Back to the top


Can I transfer away a domain name using a registrar's trustee service?

You need to update the trustee service first at the losing registrar, before you transfer away a domain name.

Back to the top


Is a domain transfer free of cost?

Any domain transfer is free of cost. However, it is possible that an extra 1 year renewal will be added, which will be invoiced.

Back to the top


Is epp code necessary for .eu domains?

Yes. Until 2012 the registrant had to confirm a link, however it is now necessary to request an epp code from the losing domain registrar.

Back to the top


How can I transfer a domain to European Domain Centre?

Send us a list to support@europeandomaincentre.com, and we will let you know what is required in order to transfer the domain. Transfers are free of charge. In some cases a 1 year renewal period will be added, which will be invoiced.

Back to the top


What is DNS?

The Domain Name System (DNS) translates domains into IP addresses.

All the basics is explained at Wikipedia

Back to the top


Which DNS do you provide?

Your business needs to stay online all the time. We therefore use the enterprise solution from DNS.com, with one of the highest uptime guarantees in the industry with a 99.999% SLA. The Anycast network with servers located worldwide will ensure a quicker load time for visitors to your website. DNS is included in the price.

DNS administration includes :

* MX records (if you need mail hosting no need to transfer the domain to a hosting provider. See below)
* A-record, AAAA-records CNAME, URL forwarding (so you can redirect the domain to your existing URL)

Changes to DNS settings can take up to 6 hours depending on how often the servers propagate.

ATTENTION: If you need to create your own emails to send from the new @domain, then you need to contact a local mail hosting provider.You can register the domain with us and then we will change the dns according to the requirements of the hosting company.

Back to the top


Can I use my own DNS?

Yes, you can choose your own DNS when making the order. Please make sure to make the servers authoritative when selecting your own DNS. DNS updates are for most top level domains free of charge, so you can send a dns update request from your Client account.

Back to the top


Do we need to change from your DNS when using an external hosting solution?

You do NOT need to change DNS (if you use ours) when dealing with an external email or web hosting provider. Many hosting providers tell their customers to make a DNS change, but that is NOT necessary! We recommend not to let your hosting company manage your domain names (read this article why not)

Please request from your Hosting provider, which settings are required for your domain in order to activate your hosting. It is typical to create a CNAME or A-record in the DNS administration in your client account. (E.g. www.domain.xx => a record => 123.456.78.9 or www.domain.xx => cname => hosting.provider.xx). To set up email just create an MX record (Mail exchanger) for mail.domain.xx to the Host name of the mail server. Our redirect is a 302 which is the most search engine friendly.

All domain settings with European Domain Centre are free of charge.

Back to the top


How can I change the DNS?

Go to the section DNS update in your client account. Here you can submit the domain and the new DNS. DNS updates are in general free of charge.

Back to the top


Does a DNS update have a cost ?

A DNS update for most top level domains is free of charge. However there are some exotic domains where the Registry charges a fee, which will be passed on to you.

Back to the top


How do I change owner details for a domain?

Go to Edit domains in your client account. Here you can submit the domain and the new contact details. Most registrant updates are free of charge and will be initiated immediately.

Back to the top


Do I have to pay for a registrant update?

In general no.For some top level domains we are charged a fee from the local Registry, and in that case the cost will be passed on to you.

Back to the top


Are there any hidden costs?

No, we keep it simple. The price is the annual cost for a domain, which includes free DNS, local presence (if required) and access to the administration system.

Back to the top


Do I have to pay extra for Local Presence?

Local presence is generally included in the price. Only for .IS (Iceland) an extra fee is added.

Back to the top


Why do prices vary for the different top level domains?

Each country´s appointed hostmaster (normally a public entity) decides the registration fee for the country code domain, which in general varies from country to country. Our price is based on this cost and the level of manual handling of the specific TLD.

Back to the top


Will prices change over time?

Due to more efficient processing the hostmasters tend to reduce cost prices over time. We follow these cost cuts and since setting up in 2003 almost all prices have been reduced.

Back to the top


What is the cost for a transfer, a DNS update or registrant update?

Transfers, DNS updates and registrant updates are in general free of charge. For some transfer a 1 year renewal will be invoiced. Please contact support@europeandomaincentre.com for further details.

Back to the top


Who pays VAT?

There is a 25% VAT for registrants from Denmark and individuals in the EU. All other registrants are exempt from VAT.

Back to the top


It seems like you have charged my credit card, even though my domain name has not been registered yet?

We ONLY charge WHEN the domain name is registered. However when you look in your bank account, you will see a fee "deposited" by the bank to pay the charge with us. This doesn't mean that it has been charged by us.

Back to the top


Is payment by credit card secure?

Payment by credit card is secure. European Domain Centre uses encrypted sessions when handling your credit card and you are insured by the credit card companies against misuse. Our security payment provider is DIBS.

Back to the top


Which credit cards are accepted?

We accept Visa, Master Card and Eurocard.Unfortunately we cannot offer American Express as an agreement has to be made from country to country.

Back to the top


Is it possible to pay by methods other than credit card?

You can select to pay by Wire transfer and PayPal. After making the order you will receive an invoice. the order will be initiated upon confirmation of payment.

Back to the top


When is Live chat open?

Opening hours are 09-17 CET from Monday to Friday.

Back to the top


How quick do you answer emails?

We tend to answer as quickly as possible - inside 2 working hours. If you send an email after 17 CET you should receive an answer before 10 CET the next day. We offer support in English, Spanish, French and Danish.

Back to the top


How do I log into my account?

Use the link log in and insert your user name and password. Your user name is the email you use for your account. Please be aware that the user name and password are case sensitive.

Back to the top


How do I recover my password?

If you have forgotten your password then simply go to the Log in page. There is a link from where you can receive a new password.

Back to the top


What should the recommended TTL be?

TTL is the time to live, and defines how frequently the website content should be updated. Be aware that the longer the TTL value is, the faster the domain resolution time periods will be. Therefore we recommend that you set the TTL between 3600 and 86400. TTL values are entered as seconds and the common TTL time value is 86400 seconds, which is virtually equal to one day (24 hours). With this value set for your domain, any changes to your DNS records will be reflected online in up to 24 hours.

You should only set the TTL at 60 when you need to make changes to the dns records to avoid outdated content. When the change has gone through, you should edit back the TTL to min 3600 for quicker load time.

For low TTLs the load time can be 30 - 60ms slower if the dns resolution is happening after the DNS resolver has expired the cached entry. This delay is the duration of the DNS resolver performing the DNS resolution for the web site.

Back to the top




Back to the top


How do I make a web forward ?

If you are using our DNS then go to DNS administration and click Advanced for the domain you wish to edit (Standard are for domains using our former DNS solution). To forward your domain to your website, you can either create an A-record (or AAAA record for IPV6) where you forward to an IP address (eg. 683.13.31.53), or a Web forward (e.g. http://www.companyname.com) using URL301 records. Use * for full subdomain administration. No matter if you type ww, wwww or nothing in front of the domain in the browser, you will be redirected to the website.

Back to the top


How do I setup a mail forward?

It is not possible to make an email forward, however you can create a MX record which redirects to your mail hosting server.

Back to the top


How do I setup a MX-record?

Please make sure that your domain is on our servers. In your account go to DNS administration and select Advanced for the domain you wish to edit. Insert the name of the Mail host server - not the IP address in MX records. Normally it will be something like mail.domain.com.

Be aware that a MX record has a terminating . (dot) at the end of the MX records target. This, in DNS terms, appends the root domains name to the target.

Back to the top


How do I create a CNAME?

Please make sure that your domain is using our DNS. In your account go to the DNS administration and click on Advanced next to the domain you wish to edit. Select CNAME and add the record.

Back to the top


What do I have to do to use my domain to send and receive emails?

Please make sure that your domain is using our DNS. We recommend that you create a gmail Account at Google Apps. It is free of cost. Google will send you the DNS settings, and you can add the necessary A-records, MX records and CNAME in DNS administration.

Back to the top


What is cybersquatting?

Cybersquatting is registering, trafficking in, or using a domain name in bad-faith and with intent to profit from the goodwill of a trademark belonging to someone else. The cybersquatter then offers to sell the domain to the person or company who owns a trademark contained within the name at an inflated price.Someone has registered our domain.

Wikipedia

Back to the top


What do I do If the current registrant has a right to the domain?

Then it is not possible to claim it. However, if the domain has been cybersquatted then you can claim the domain if you have a prior right to it.

Back to the top