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Customer Testimonial

“We worked with EDC when we required our social domains. We received very valuable advise in securing domains on all social platforms, so that we to day have secured valuable key domains. EDC did everything from advising us in social domain strategy to require and secure the domains in a very proactive and professionel way. I can recommend everybody to seek advice and to use EDC in handling their social domains and their social domain strategy.”

Kristian Bækgaard Online Campaign Manager, Danske Spil A/S

FAQ Quick Answers

Why do I have to pay for a registrant update?

There is a manual processing from our side and the hostmasters charge us for this service.

FAQ for domains

About European Domain Centre

General About Domains

Whois Information

Domain registration and order process

Domain Renewal

Domain Transfer

DNS Update

Owner Change

Pricing

Payment Methods

Client Support

Client Login

DNS Administration

Cybersquatting


Why should I choose European Domain Centre ?

Domain names are an important part of your online brand protection, and you need to have an overview at any time. We have helped companies since 2003, so we have the experience and a proven track record.

At European Domain Centre you can easily register and manage all your domains. We ensure that you can focus on your business safely in the knowledge that your domain portfolio is in safe hands.

This is what we offer :
- All top level domains - currently +300. You can check availability for all with one click.
- All documentation handled. You only have to sign if there is paperwork involved. In many countries a document in the local language has to be filled out, but don´t worry, we have done it before.
- Local presence agreements are provided in more than 40 countries, where a local address or even a local company registration is required. There is no extra charge for this.

We currently have 500.000 domains on our ASCIO servers, maintained by ASCIO Technologies A/S, one of the largest technical domain administrators worldwide. this means that there is no down time on your domains. the DNS service is free of charge.

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What is the focus of your service

We are focussed on you saving time with the comfort that your domains are in safe hands. Therefore we provide a simple 4 step order proces for domain registrations and an even quicker renewal proces. Furthermore we provide you directly with the info if there are new top level domains being launched or any updates on current domain regulation which is interesting for you. we believe in easy access, and you can communicate directly via live chat on our web site , call us directly or send an email. Opening hours are 9-17 CET. we aim to answer emails inside 2 hours during work hours.

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Where can I read more about European Domain Centre

You can read about us at Management

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How do you register

Easy and fast

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What are top level domains

There are two different kinds of top-level domains: country code and generic. Country code domains indicate a country origin (.fr (France), .jp (Japan) etc.). Generic domains are non-country specific : .com (commercial), .net (network), .org (organizations) etc.

Wikipedia

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How many Top Level domains exist?

There are currently more than 300 country code top level domains (http://www.iana.org/root-whois/index.html)

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What is the minimum/maximum characters for a domain?

The length of a domain name varies depending on the rules set out by the local hostmaster. It is usually 3 letters, but for some top level domains it can be 2.

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What is IDN?

stands for Internationalized Domain Name, which are domains displayed in native characters others than a-z and 0-9. Please check IDN table for a full list.

Wikipedia

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Can a domain name include any character?

In general you can use any combination of the letters A through Z, the numbers 0 trough 9 and hyphens (-). Lots happening in th area at the moment. See Wikipedia for the current list.

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What is Whois information

Whois provides information about the registrant of a particular domain name.

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Where can I see the WHOIS registrant information?

There is a link to all Domain Registries at http://www.norid.no/domenenavnbaser/domreg.html

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How long does it take to register a domain?

It depends which domain you wish to register. The processing time is anywhere between 1 and 14 days. There are some extreme examples, but please check the Domain info box next to the domain when you make a search using our domain search tool.

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How does the order process work?

When the order has been made, we will verify it. When confirmed you will receive a confirmation with the invoice enclosed, and the amount will be charged to your credit card. If documentation is required then we will inform you. When the order has been completed you will receive a confirmation. If you pay by wire transfer then an invoice will be send and registration initiated upon confirmation of payment. We will handle the documentation such as filling out local language documents from the local hostmaster. In some cases we will need a business registration certificate from you.

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Why do some top level domains require documentation?

Some top level domains require documentation to prove that it can be registered by the applicant. This measure is a way for the local hostmasters to control that a registrant has prior rights to a domain. You can check the info box next to the domain when making a search. It will explain if there are any requirements.

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For which countries do you provide a required local address?

Some top level domains require a local presence. We are continuosly adding local presence agreements where this is required, so you can register as well. Please go here to see the local presence list.

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When will you charge me for a registration?

You will be charged when we have verified the order. In the case that a domain cannot be registered we will refund you the amount (- bank charges), or you can choose to register another domain instead. Please make sure to check domain requirements before submitting an order to ensure that you are allowed to register the domain.

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Who has to pay VAT?

There is a 25% VAT added for clients from Denmark and private registrants within the EU. All other entities are exempt from tax.

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For how many years can I register a domain?

You can register or renew a domain from 1 to 5 years. Some hostmasters only register domains for 1 or 2 years, but then our renewal service will automatically renew your domains annually, so you don´t have to worry about that.

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How can I check that my order has gone through?

You should have received a confirmation by e-mail with an order number. If you have not received such a mail, then your request has not gone through. Please try to register again or contact us.

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Can I cancel an order?

If the domain has not yet been registered, then you can cancel the order. If the domain is already registered or the registration process cannot be cancelled then it is too late.

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How will I receive the invoice?

You will receive the invoice by email when we send a confirmation that your registrations and renewals are completed.

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When will I receive a renewal reminder?

You will receive a renewal reminder 60 days before the internal expiry date. If you have not reacted to the renewal reminder then another one will be send 30 days later and again 7 days before the deadline. If no renewal has been made within this period, then the domain will be set to expire. Our internal expiry date is set 30 days before the WHOIS expiry date in order to make sure that domains are correctly renewed or expired. It will still be possible to renew the domain after the internal expiry date and before the WHOIS date, however there could be an additional cost involved. We will contact you directly if we have not heard from you and the renewal deadline is passed. We know that many times it is simply because the contact email is not active anymore.

Upon renewal the new period will commence when the old period ends, so there is no reason to wait with the renewal until the last moment.

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For how many years can I renew a domain?

You can renew a domain from 1 to 5 years. Some hostmasters only renew domains for 1 or 2 years, but our renewal system will automatically renew your domains annually for the selected period.

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Why do I have to renew the domain 30 days before the actual expiry date?

It is better to be safe than sorry! We are obliged by certain hostmasters to verify and pay for renewals up to 30 days before the actual expiry date. Therefore, we need an initial period to make sure that domains are renewed or expired correctly.

Upon renewal the new period will commence when the old period ends, so there is no reason to wait with the renewal until the last moment.

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I forgot to renew my domain in time, can you still recover it?

In general it should be possible to recover and renew a domain before the actual WHOIS expiry date. However, depending on the local hostmaster it is possible that a restore fee may be charged. As our system is automatic it is possible that some domain names to be expired are auto-renewed anyway. We are then forwarding the domain name to our website like the example of educazioneefficace.it as we have paid the registry for a new period.Please contact us in that case to recover it.

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How can I transfer a domain to European Domain Centre?

Go to the Domain transfers section. You will see here an overview of requirements, and you can submit a domain transfer. You will then receive an email with the invoice and documentation enclosed. As soon as the invoice has been paid we will initiate the process. To make the process even quicker you can also download the necessary documentation in the section and send it to us by email or fax.

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What is DNS?

The Domain Name System (DNS) translates domains into IP addresses.

All the basics explained at Wikipedia

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Which DNS do you provide?

We use ASCIO DNS on servers located in the Netherlands and the US. There are currently 500.000 domains on these servers and they are under surveillance 24/7.

Our DNS administration includes :

* Email forwarding (all emails *@domain will be forwarded to your email)
* MX records (if you need mail hosting no need to transfer domain to hosting provider. See below)
* A-record, CNAME, URL forwarding (so you can redirect the domain to your existing URL or IP)

Changes to DNS settings will update instantly. For some domains it can take up to 6 hours depending on how often the servers propagate.

ATTENTION: If you need to create your own emails to send from the new @domain, then you need to contact a local mail hosting provider.You can register the domain with us and then we will change the dns according to the requirements of the hosting company.

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Can I use our own DNS?

You can choose own DNS when making the order. Please make sure to make the servers authoritative when selecting your own DNS. Please be aware that a later DNS change for a country code in most cases has a cost.

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Do we need to change from your DNS when using an external hosting solution?

You do NOT need to change DNS (if you use ours) when dealing with an external email or web hosting provider. Many hosting providers tell their customers to make a DNS change, but that is NOT necessary!

Please request from your Hosting provider, which settings are required for your domain in order to activate your hosting. It is typical to create a CNAME or A-record in the DNS administration in your client account. (E.g. www.domain.xx => a record => 123.456.78.9 or www.domain.xx => cname => hosting.provider.xx). To set up email just create an MX record (Mail exchanger) for mail.domain.xx to the Host name of the mail server. Our redirect is a 302 which is the most search engine friendly.

All domain settings with European Domain Centre are free.

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How can I change the DNS?

Go to the section DNS update in your client account. Here you can submit the domain and the new DNS. You will then receive an invoice and upon payment we will initiate the change. For generic domains (com,net,org,info,name) there is no charge.

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Does a DNS update have a cost ?

A DNS update for generic domains (com,net,org,eu,biz,info) is free of charge. However, when changing the DNS for country code domains the hostmaster has to change it manually. Therefore we take a fee for this service.

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How do I change owner details for a domain?

Go to the Registrant update section. You can submit the domain and the new contact details here. You will then receive an email with the invoice and documentation enclosed. We will initiate the process ss soon as the invoice has been paid. To make the process even quicker you can also download the necessary documentation in the section and send it to us by email or fax.

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Why do I have to pay for a registrant update?

There is a manual processing from our side and the hostmasters charge us for this service.

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Are there any hidden costs?

No, we keep it simple. The price is the annual cost for a domain, which includes free DNS, local presence (if required) and access to the administration system.

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Do I have to pay extra for Local Presence?

Local presence is generally included in the price. Only for .IS (Iceland) an extra fee is added.

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Why do prices vary for the different top level domains?

Each country´s appointed hostmaster (normally a public entity) decides the registration fee for the country code domain, which in general varies from country to country. Our price is based on this cost and the level of manual handling of the specific TLD.

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Will prices change over time?

Due to more efficient processing the hostmasters tend to reduce cost prices over time. We follow these cost cuts and since setting up in 2003 almost all prices have been reduced.

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What is the cost for a transfer, a DNS update or registrant update?

Please check the Price list for an overall view.

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Who pays VAT?

There is a 25% VAT for registrants from Denmark and individuals in the EU. All other registrants are exempt from VAT.

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Is payment by credit card secure?

Payment by credit card is secure. European Domain Centre uses encrypted sessions when handling your credit card and you are insured by the credit card companies against misuse. Our security payment provider is DIBS.

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Which credit cards are accepted?

We accept Visa, Master Card and Eurocard.Unfortunately we cannot offer American Express as an agreement has to be made from country to country.

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Is it possible to pay by methods other than credit card?

You can select to pay by Wire transfer. After making the order you will receive an invoice. the order will be initiated upon confirmation of payment.

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When is Live chat open?

Opening hours are 09-17 CET from Monday to Friday.

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How quick do you answer emails?

We tend to answer as quickly as possible - inside 2 working hours. If you send an email after 17 CET you should receive an answer before 10 CET the next day. We offer support in English, Spanish, French and Danish.

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How do I log into my account?

Use the link log in and insert your user name and password. Your user name is the email you use for your account. Please be aware that the user name and password are case sensitive.

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How do I recover my password?

If you have forgotten your password then simply go to the Log in page. There is a link from where you can receive a new password.

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How do I make a web forward or alias?

Firstly, make sure that you are using our DNS. In your account go to DNS administration. You will see the complete list of domains in "All". Select Wizard to change web forward or redirection. For a complete sub domain administration insert * as hostname, insert the complete URL to where the domain should be directed in the box below and select Web forwarding. Press Submit. Afterwards insert www as hostname, select web alias and press submit. Our redirect is a 302 which is the most search engine friendly.

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How do I setup a mail forward?

Please make sure that your domain is on our servers. In your account go to the DNS administration link. You will see the complete list of domains in "All". Select Wizard. On the menu to the left choose New mailforward. Insert either a name for a specific email or * in order to receive all emails sent to your domain. Insert the email below to where emails should be forwarded and press submit.

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How do I setup a MX-record?

Please make sure that your domain is on our servers. In your account go to the DNS administration link. You will see the complete list of domains in "All". Select Advanced for the given domain. You can edit the MX record by pressing the + in the line Mail Exhanger and insert the name of the Mail host server - not the IP address! Normally it will be something like mail.domain.com.

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How do I create a CNAME?

Please make sure that your domain is on our servers. In your account go to the DNS administration link. You will see the complete list of domains in "All". Select Wizard to set up the CNAME.

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What do I have to do to use my domain to send and receive emails?

Please make sure that your domain is on our servers. In your account go to the link DNS administration. You will see the complete list of domains in "All". Select Wizard. On the menu to the left choose New mailforward. Insert * in order to receive all emails sent to your domain. Insert the email below to where emails should be forwarded and press submit.

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What is cybersquatting?

Cybersquatting is registering, trafficking in, or using a domain name in bad-faith and with intent to profit from the goodwill of a trademark belonging to someone else. The cybersquatter then offers to sell the domain to the person or company who owns a trademark contained within the name at an inflated price.Someone has registered our domain.

Wikipedia

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What do I do If the current registrant has a right to the domain?

Then it is not possible to claim it. However, if the domain has been cybersquatted then you can claim the domain if you have a prior right to it.

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